Need Answers? We’ve Got You Covered
Need Answers? We’ve Got You Covered
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We understand that sending parcels across borders comes with questions — from customs rules to delivery timelines. That’s why we’ve compiled a list of Frequently Asked Questions to give you quick, clear, and helpful answers. Whether you're a first-time sender or a regular shipper, this section is here to make your experience smoother and more confident.
Can’t find what you’re looking for? Send us a message on WhatsApp and our team will get back to you right away.
Frequently Asked Questions
Frequently Asked Questions
Whether you're curious about shipping timelines, packaging rules, or what you can send abroad — our FAQs cover it all. We've answered the most common questions to make your experience easy and stress-free. If you need more help, just reach out!
What can I ship through your service?
What can I ship through your service?
You can ship clothes, food items (non-perishable), personal belongings, medicines (with prescriptions), gifts, documents, and more. We follow international shipping guidelines, so restricted or prohibited items may not be allowed.
Do you offer door-to-door pickup in India?
Do you offer door-to-door pickup in India?
Yes, we offer convenient door-to-door pickup from anywhere in India. Just schedule a pickup through our website or WhatsApp, and our courier partner will handle the rest.
How long does it take for my parcel to reach USA or UK?
How long does it take for my parcel to reach USA or UK?
Delivery typically takes 5 to 10 working days depending on the destination and customs clearance. You’ll receive a tracking number to monitor your shipment.
How are the shipping charges calculated?
How are the shipping charges calculated?
Shipping costs are based on the actual or volumetric weight of your package, whichever is higher. We also offer smart repacking to reduce bulk and lower your shipping charges.
Can I track my parcel after dispatch?
Can I track my parcel after dispatch?
Absolutely! Every parcel comes with a tracking number that allows you to monitor the real-time status of your shipment online.
Are there any hidden fees or customs charges?
Are there any hidden fees or customs charges?
We believe in transparent pricing. Shipping charges are clearly explained, and while we handle most documentation, customs duties (if applicable) are levied by the destination country and paid by the receiver.
Can I send packages to multiple addresses abroad?
Can I send packages to multiple addresses abroad?
Yes, you can send parcels to different addresses. Just book separate shipments for each destination during the order process.
What payment methods do you accept?
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and international payments via PayPal or Stripe for added convenience.
Do you offer combo packs from Amazon or Flipkart?
Do you offer combo packs from Amazon or Flipkart?
Yes! We curate special combo packs of popular Indian goods. You can choose a pack, verify prices, and we’ll handle the purchase, consolidation, and international shipping for you.
What should I do if I still have questions?
What should I do if I still have questions?
Feel free to explore our full FAQ section or WhatsApp us directly. Our support team is happy to assist you with any specific questions or help with your booking.
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